Reviews

Thanks for visiting! Please leave a review!

"Wow where do I even begin! Everything about this establishment is just fantastic!

From the showroom decor and variety of furniture, to the welcoming and willingness to help attitude of the sales reps, to the courtesy and kindness of the owner himself our furniture buying experience was exceptional!

It makes me so proud that we have such rich and well run local businesses in the region. It really is a breath of fresh air when you can put a face to a successful business instead of doing business with a faceless organization.

We bought a dining table, rug, coffee table and side table. The dining table was expected to arrive in 2 to 3 weeks but we got a call that i was ready for pick up THE SAME WEEK!

It’s safe to say this shop will be our first port of call when looking for new pieces from now on.

To Marshall and his team and everyone behind the scenes, you should be extremely proud of the establishment you’ve built and grown! I wish you continued success in everything you do!"
Mahmoud - March 2024

"The sales and service staff are excellent. We've been happy with all the furniture we've purchased. Recently need a repair on a recliner that was purchased years ago and they found the part and a repairman. That's customer service at it's best. Highly recommend."
Karen - March 2024

"I ordered two big comfy chairs, an entertainment unit, rug, kitchen table with chairs and two side tables. I am so happy with my products, exceptional quality. The delivery men were friendly and helpful and took all the garbage away with them. I couldn't be happier. Thank you St. Jacobs Furniture House for all your help, Jess your the best."
Linda - December 2023

"I was looking to replace our Queen Platform bed frame that was part of a set with a King Platform bed frame; however, the manufacturer had gone out of business and we were not able to obtain a match to our existing set. I checked out St. Jacobs Furniture web site and found a King bed frame that looked like it would go with our set (it wasn't an exact match but it actually looked like it would compliment our existing set and enhance the overall look). I contacted St. Jacobs Furniture House and spoke with Agnes. Unfortunately the bed frame was not available to see; however, Agnes assured me that the Bed frame I was looking at was great quality and well constructed and would be available to ship in two weeks which worked out perfectly for us. The bed frame was on sale at the time which was an added bonus. Agnes handled all the details efficiently and kept me informed when the bed frame was ready to be sent to our house. The two men that delivered the bedframe set it up and it looked perfect with our existing bedroom furniture and as expected actually complimented our existing set. This was my first buying experience with St. Jacobs Furniture. They will be my go to furniture store the next time we are looking for furniture. I would certainly recommend them for the knowledgeable staff; ease of ordering; value based on price; quality product and expert delivery and installation."
DJ - December 2023

"The staff at St. Jacob’s Furniture House was friendly, helpful, and were not pushy to sell. They gave time for us to explore the large store with a huge selection of furniture. I would recommend them to anyone looking to make furniture buying an easy and comfortable experience!"
Dallas P. - August 2023

"What a lovely store. Nicely decorated, the displays wonderful and inspirational. Large selection and options. Staff was great, professional and friendly. Silvia and very helpful in finalizing our purchase. I will be back to shop again."
Breanne - August 2023

"What an awesome place! The quality and selection of the merchandise is great. Silvia was especially attentive to my needs, and the rest of the staff was very friendly. This will be my go-to now for any furniture/accessories I need in the future."
Alicia H. - August 2023

"The service we received not only while shopping in the store but the follow ups until final delivery were fantastic!! Prices very good and reasonable. Would highly recommend checking them out if your in the market for new furniture and/or decor of all kinds!!"
Katie R. - June 2023

"My husband and I Have just completed our condo renovation . We found this store to be very helpful for the finishing touches. We highly recommended visiting it , as we have found the staff to be very friendly, helpful and accommodating . We definitely we be returning in the future! Keep up the great service."
Stephen and Dana H. - May 2023

"I recently purchased a sectional for a cottage up north. After picking it up and unpacking it, I realized that the colour choice was absolutely wrong. My mistake! I returned to the store and asked if I could exchange the sectional for one of a different colour and was told this could be arranged. I was so pleased with the new item and I can’t say enough about the courteous and patient salesperson who was so understanding and wanted me to be totally happy with my choice. Barry is to be commended! I appreciated your attentiveness. Thank you so much Barry and company!!!"
Annie F. - May 2023

" We love our new dining set purchased at St Jacobs furniture house. The staff was very helpful as we chose our fabric and wood finish. This custom piece was delivered in the time frame promised. We are very happy with quality of this Canadian made furniture! "
by Heather N. - May 2023

" I have purchased many pieces of furniture over the years and have always been provided with quality products and exceptional service. This time is no different in fact I believe the team exceeded their previous customer service. We love our new sectional and am so glad we were able to give our business to this wonderful store. I highly recommend you see for yourself. "
by Diana M.- March 2023

" WOW. This place is incredible. From Show-Room friendliness, selection and pricing - right through to delivery. Nailed it. Thanks Marshall and team. You've made my lovely wife and i super happy:) "
by Jaret H. - March 2023

"Excellent customer service. I had an issue with a TV stand and it was rectified almost immediately.Beautiful furniture. Friendly and helpful sales staff. Highly recommend"
Deborah C. - Feb 2023

" Our experience at St Jacobs furniture house was excellent. We came in with a lot of question marks regarding how we could make a sectional work in our 120 year old home. The staff were easy going and happy to work with us through many different styles and configurations of those styles until we got it right. The icing on the cake was when we received a phone call telling us we could have the sectional by the end of the week if it suited us, instead of the initial projection of a 1 month wait. We would definitely recommend St Jacobs furniture House. . "
by Alex Vink - October 2022

" Wanted to say a big thank you we absolutely love our sectional! We’re getting a ton of compliments and people wanting it as well. Was sure to tag you on social media. Also wanted to extend a thank you to staff even though there was a mix up losing the one chaise and you had to deliver it. I’m super thankful you delivered it after my daycare kids were sleeping so I didn’t have to miss an entire day or work and kids sleep wasn’t disturbed. 5 kids woken up early would of been disaster so thank you for being patient ?? . "
by Brianna Hillier - March 2022

" My husband and I have had an excellent experience with St. Jacobs Furniture House. Last year we started browsing their showroom for a sofa for our basement- the quality of the furniture they carry will exceeds the big box stores like The Brick, Leons, etc. We were first sold on a big sectional with accompanying ottoman. This year, we returned once more for living room furniture. Our sales rep Agnes was so helpful and attentive- most recently, she was even messaging us back and forth on her weekend off this past thanksgiving to ensure we got our order in on an in stock item. We are so appreciative for all her help and patience! She has assisted us in buying both of our furniture sets. Kyle and I will continue to frequent this store, and I recommend it to everyone I speak with. You will not regret it! Ask for Agnes- she is a god send! With gratitude,. "
by Victoria and Kyle - October 2021

" A Beautiful Store - worth browsing. Lovely Furniture and Home Decor. I would visit again. No pressure, great staff. "
by Giovani D'Alessandro - August 2021

" Just purchased 4 dining room chairs today. Doug Brown was the employee who helped us. Excellent service, very professional and polite. Thank You. "
by Jennifer Goguen - July 2021

" I am so happy and full satisfied deal with this company, from quality, delivery, setup, with this COVID situation they did excellent job for me, special thanks to Silvia one of the best manager full handled all situation. This company keep customers for life time. Thank you, Susan "
by Soussan Zaminpeyma - July 2021

" Thank you Marshall and Tom. Having purchased furniture from St. Jacobs Furniture House in the past, I shopped around and once again, returned to St. Jacobs Furniture House to purchase new furniture for the house. I received remarkable assistance in selecting and purchasing the new furniture. DON'T SHOP ANYWHERE ELSE. St. Jacobs Furniture House should be your first and last stop. Great service, Great Furniture and enjoying every aspect of the new furniture. Thanks St. Jacobs Furniture House "
by Brian - December 2018

" Had an amazing experience working Agnes (sales rep.) and Jay (warehouse manager). I am extremely impressed with the customer service and loyalty they have with their customers. Will be returning for more furniture purchases. Highly recommend! "
by Nathalie - July 2018

" Amazing store, friendly staff and great selection of Ashley furniture. "
by Brad - September 2017

"Agnes is amazing....the customer service she gives us is top notch....I'd never go anywhere else for furniture. "
by Melissa Auger - May 2021

" Hard to imagine how this place could ever get a bad review. Great selection, excellent prices and exceptional customer service. Agnes helped us. She's a wonderful person to deal with. Not only is she very, very nice, she is also very knowledgeable and professional. It's always a great experience there and we don't plan on going anywhere else. "
by David Villanueva - May 2021

"St. Jacob's Furniture House provided us with exceptional service during a very uncertain time. I never thought we would be ordering furniture over the phone during a pandemic. Silvia and her team made the process as simple and streamlined as it could be and advised us at the onset that there would be delays in the order due to the likelihood of further shut-downs. Silvia answered our follow-up requests promptly and was able to provide an estimated arrival date so we knew when to expect the pieces. The delivery and set-up team was beyond amazing. The gentlemen were friendly and courteous and assembled all pieces efficiently with leaving no mess. I want to thank St. Jacobs for a beautiful sectional and quality customer service along the way. We couldn't be happier. "
by Christine B - May 2021

" This is the first time I have ever purchased furniture on line due to the Covid 19 restrictions. My experience with Doug and his team was incredible. His recommendations throughout my purchase was spot on. My two reclining loveseats arrived in perfect time with a great delivery team. I couldn't be more happier with my experience from start to finish. I would definetly return to St. Jacob's Furniture House. A huge thank you to Doug for all the advice and patience with me and my shopping experience. Well done"
by Angela Dehetre - March 2021

"We just purchased a dinning room table and chairs with the help of Barry. He was a pleasure to deal with, super personable and hilarious. I would highly recommend working with him for your furniture needs!"
by Jenna - October 2020

"Bought a couch and bedroom set here! We were super happy with the selection and the friendliness and knowledge of the staff. Everyone has been extremely communicative, and Mike has been wonderful to work with. "
by Jennifer - October 2020

" I absolutely love this company. I bought living room set 5 years ago for good price and it is still good condition. Anytime I need furniture they are number one store I think of. Since then I have bought several items including dinning room and beds. I have used every time Agnes. She is knowledgeable and very helpful. "
by Ilwad - April 2019

" excellant shopping experience. Mike D. was very helpful, offered a lot of suggestions.
by Laurie - June 2020

" I have made numerous purchases at St. Jacobs Furniture House over the years and have always had a great experience. Their staff is friendly and helpful, and I have always found their pricing to be very competitive. My most recent experience there was, by far, my most positive. They were able to get a sought-after sectional to me in record time, and their delivery team was incredible: friendly, polite, considerate, and efficient. I will certainly purchase from St. Jacobs Furniture House in the future. From start to finish, Sylvia and her team were amazing! "
by Lainey March 2021

"These days good customer service is hard to find, however, when it comes to St. Jacobs Furniture House we found the staff to be very knowledgeable about what furniture would meet our needs. The onsite decorator took the time to help us figure out what arrangement would work best in our family room. Everyone we met , from the decorator, Agnes Wagner, the customer service representative, Lucia, and the delivery and set up guys, Brandon and Blake, were all amazing! We would like to thank you for your Excellent Customer Service! Keep up the good work!"
by Monte and Barbara

" My wife and I had the pleasure dealing with Barry what an excellent experience . Walked in looking for a table ornament walked out with children's captain bed. He didn't push us or forced us we just had a few laughs with me telling some not so funny jokes. We will be back but will call first making sure he is at work. "
by Kevin - March 2020

" Very good furniture collection ! Tom from sales team was very helpful and good to deal with, he gave us time to decide and make up our mind, it was wonderful experience to shop at st Jacobs furniture house !!!"
by Gurjot -March 2020

" we bought a great sectional for a good price.
by Jon - February 2020

" We love the new couch we got from them. "
by Mario - February 2020

" Lots of options here, and I found everything to be at a super reasonable price! No pushy salespeople either. I bought the floor model of a beautiful little vanity for $149 -- their current promo is no taxes on everything in store! Mike is the salesperson who assisted us - very friendly and helpful :) "
by Rhea - February 2020

" Excellent delivery service all the way to Kincardine from St Jacobs Furniture. It wouldn't have been possible for me to fit a large and very heavy sleeper couch through tight quarters in my house and into a tight loft up the stairs and around many corners if it wasn't for Austin and Blake doing the delivery! They assisted my husband removing doors so they could get the couch through to where it needed to be. I was very impressed and thankful these couches didn't have to go back because it did not look possible at first. All doors were put back on perfectly before they left.
by Sara and Joshua - January 2020

" Friendly knowledgable staff that will go the extra mile to find you the perfect fit. Good business is a 2 way street! High character store that is upfront on cost & wait times"
by Ben -January 2020

" Excellent customer service and great products. My family and I dealt with Mike and he was exceptional in finding us the right product, giving us the best deal and making us feel at ease without any pressure throughout the experience. I would highly recommend anyone to deal with Mike and you'll never be disappointed. "
by Omar - December 2019

" Sean is the best salesperson there! He helped me pick out a sectional and chair, and I am excited to go back and see him next time I need furniture. Their products are great quality, prices amazing (and I had shopped around a lot). The value is much better than online or big box stores. Delivery was on time and the delivery people made sure the job was done carefully and correctly. "
by Jennifer - June 2019

Dear Silvia,
It was nice talking to you this afternoon. I would like to put my comments on record for the benefit of your company.
“Companies are made up of lots of ingredients, however the most important part of it is “YOU” what I meant is it’s employees working for it.
As regards to your company , each and everyone one that I have come across are amazing. I’d be unfair to talk about the lady who dealt with me and my wife when we bought our furniture , then the delivery guys and now yourself. What a positive attitude you all have. If one has to write down about “how to deal with customers “ they should visit furniture house.
You have not only earn respect from us but business for all our future needs as well as will be letting our family and friends know to be your guests one day.
All I can say that keep on doing what you are, and you will have us all the time.
So long,
Amir

Hi Lucia,
We just received our bedroom set and I wanted to write and say how very happy I am with the whole process from start to finish. The 2 Gentleman who were here were absolutely phenomenal.
On a personal note, our beloved dog Lucy passed away suddenly last week at our Cottage and we have all been very sad. This definitely gave me a pick me up to have such a beautiful set, and a wonderful experience with the store's services. Thanks so much!
Silvia

We had the pleasure of meeting a great sales consultant at your store on Friday. Mike D’Aloisio was extremely friendly, professional, knowledgeable and helpful while my wife and I were trying to decide on a sofa, loveseat and chair purchase. We visited five furniture stores on Friday and only two provided a service level that we would say was “acceptable”. In a world where mediocre service seems to be a standard, Mike rises above and is a real asset to your team.
-Dave July 2020

Hi Agnes: Wanted to let you know how much Doug &.I are enjoying our new chairs & the sewing room rug. Doug had an hour nap in his chair the very day it was delivered. Mine is great for napping as well. They look awesome in the room, very good decisions. Have had some friends over & they have commented very favourably how our place looks. I have been working diligently this week getting my sewing room settled, it is very uplifting to be there with that gorgeous rug, I’m so glad you suggested it.
Thank you again for all your wonderful ideas, suggestions, help with floral arrangements & everything you did for us. We will definitely recommend you & your company to our friends.
Your friends,
Sue & Doug

Hey Sylvia I just wanted to thank you for the incredibly beautiful sofas and bench. There wasn’t one in your showroom but only online. They are absolutely perfect! It was funny, our daughter Kirstie was watching a Taylor Swift special 2 weeks ago and the camera pans over to Taylor and there she is sitting on the exact same sofa, pillows and all! Kirstie really likes the sofas now! Best service, best price and quality around! See you again soon!
-Christine S

Recover password

Reviews

Thanks for visiting! Please leave a review!

Socialize with us