A deposit is a binding commitment between consumer and retailer. If the consumer decides not to complete the purchase, the deposit of 30% will be retained by the retailer. “Special Orders” require full payment in advance, and are Non-Returnable and Non-Cancellable orders. All decor purchases may be returned for a store credit, with proof of purchase, within 7 days. Please note that all "As Is" and "Floor Model" sales are final. All deliveries, regardless of distance are subject to a delivery charge, and are organized based on geographic location. Delivery staff are required to wear safety boots/shoes at all times. All orders will take approximately 4 to 6 weeks, unless otherwise specified.
The customer has 2 weeks from notification of their order in our warehouse, to pick up or arrange delivery of the furniture, otherwise customers will be subject to a $50.00/week storage fee. Customers are responsible for bringing their own moving blankets and tie down supplies when picking up furniture. Customers are responsible to ensure furniture will fit through doorways, hallways, stairways, etc.
Customers are responsible for removing any obstructions hazardous to the delivery staff inside and outside of the home, including, but not limited to: ice, snow, vehicles, children's toys, pets, etc. Furniture items needing to be repaired will be organized in a timely manner by the Customer Care manager. St. Jacobs Furniture House will assist customers in the exercise of all stated manufacturer warranties.